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The Customer and the Supplier commit to organizing their co-operation according to the multi-level model below:

  • Strategic co-operation
  • Tactical co-operation
  • Operative co-operation


Strategic co-operation focuses on developing the services in long run by making sure service quality, expenditures and customer experience are controlled and reviewed.

 Tactical co-operation focuses in developing the collaboration, prioritization of major changes and making sure that the agreements and pricing is adjusted accordingly

 Operative co-operation focuses on ongoing service delivery and daily interaction. The objective is in continuous service development and improvements.


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