The Customer and the Supplier commit to organizing their co-operation according to the multi-level model below:

  • Strategic co-operation
  • Tactical co-operation
  • Operative co-operation

 

Strategic co-operation focuses on developing the services in long run by making sure service quality, expenditures and customer experience are controlled and reviewed.

 Tactical co-operation focuses in developing the collaboration, prioritization of major changes and making sure that the agreements and pricing is adjusted accordingly

 Operative co-operation focuses on ongoing service delivery and daily interaction. The objective is in continuous service development and improvements.

 

Read more about BDS Bynfo ways

Want to know more or already have a project?

The best results are achieved by working together. Contact us!

Contact us